Privacy Policy

Effective from: January 1th 2019

Heroes Nearby is a trading name of GIRITECH Ltd. We know you care about your personal data and we want you to trust that Giritech Ltd does too. We are committed to protecting your personal data. This policy explains how we do that. It sets out what we do with your personal data, how it is used, shared, and protected, and your choices regarding your privacy.

GIRITECH Ltd. collects and uses your personal data (regardless of whether you use the application as a user or user/hero) in order to provide you with our services. This data is collected when you use our mobile applications, websites, online products and services (collectively, the “Services”) and interact and communicate with us.

This policy applies to users and partners of the Heroes Nearby Project’s services anywhere in the world, including the Heroes Nearby app and website.

Data Controller

Heroes Nearby provides services to users throughout the world. The data controller for the information you provide, or that is collected by, the Heroes Nearby app or website is:

GIRITECH Ltd.
8-9 Marino Mart, Fairview, Clontarf
Dublin, D03 EF60, Ireland
Company Number 630982

 

What we collect and how

Information you provide

The personal information you provide to us when you create or modify your account, contact customer support, or otherwise communicate with us includes combinations of the following: name, email, phone number, country, city, login name and password, profile picture, payment method and other personal information you choose to provide (eg. gender, age, medical data).

Information provided through your use of our services

When you use our Services, we collect information about you in the following categories:

  • Location information: When you send an SOS call, we collect precise location data and track your movement to the end of the SOS call. If you are responding as a Hero, we collect precise location data and track your movement too. If you permit the Heroes Nearby app to access location services through the permission system on your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
  • Contacts information: If you permit the Heroes Nearby app to access the address book on your device through the permission system on your mobile platform, we may access and store names and contact information from your address book. This makes its easier for you to choose those contacts as recipients for SOS calls.
  • Transaction information: We collect transaction details related to your subscription (membership fee) including the date and time, the amount charged and other details related to the transaction.
  • Background check information: We may collect background check information if you sign up as a Hero. This may include a photo of your ID card or passport.
  • User content: We may collect information that you submit when you contact Heroes Nearby customer support, provide ratings, comments or compliments for other users or heroes inside the app or on our website (including the comments below our blog articles).
  • Usage and preference information: We collect information about how you  interact with our Services, such as the preferences and chosen settings. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
  • Device information: We may collect information about your mobile device, including the hardware model, operating system, software and file names, preferred language, unique device identifier, serial number, device motion information, and mobile network information.
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP addresses, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or services you were using before interacting with our Services.

 

Platform permissions

Most mobile platforms (iOS, Android, etc.) have defined types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Heroes Nearby app wants permission to access certain types of data and will prompt you to consent (or not) to that request. Android devices will notify you of the permissions that the Heroes Nearby app seeks before you first use the app, and your use of the app serves as your consent.

Information collected from other sources

We may receive information from other sources and combine it with information we collect through our Services. For example: If you choose to link, create, or login to your Heroes Nearby account with a social media service (e.g., Facebook) we may receive information about you or your connections from that site or app.

 

How we use your information

Heroes Nearby collects and uses information:

  • To improve the Heroes Nearby mobile app and website
  • To enhance the safety and security of our users and heroes
  • For customer support
  • For anonymous research and development
  • To enable communications between users and heroes
  • To keep users updated about promotions or contests (only if the user has given an additional direct consent – eg for receiving the newsletter)
  • In connection with legal proceedings

Under no circumstances does GIRITECH Ltd sell or share your personal information to third parties for marketing purposes.

We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, develop new features, provide customer support to Users and Heroes, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal operations to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Send you communications (only if the user has given direct consent) we think will be of interest to you, including information about updates, products, services, promotions, news, and events connected with Heroes Nearby.
  • Personalize and improve the Services, including features, content, social connections

 

Who we share your personal data with

We may share the information we collect about you as described in this policy as follows:

Through our services

We may share your information:

  • At your request (SOS activation), with Heroes, or your friends and family members to enable them to help you. For example, we share your name, photo, personal details, location;
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
  • With the Police, 112 or 911 (or similar public services) to enable them to help you.

 

Other circumstances

We may share your information:

  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of GIRITECH Ltd. or others;
  • If we otherwise notify you and you consent to the sharing.

 

Social sharing features

The Services may be integrated with social sharing features (for example the SOS call can be shared on Facebook, Twitter or other social networks) and with other tools which let you share actions taken on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Analytics services provided by others

We may allow others to provide audience measurement and analytics services for us (such as Google Analytics). These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.

Your Choices

Account information

You may change your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at info@heroes-nearby.net. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Access rights

GIRITECH Ltd. will comply with requests regarding access, correction, and/or deletion of the personal data it stores in accordance with the applicable law.

Location information

We request permission for our app’s collection of the precise location of your device through the permission system on your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain important features of our Services. For example, the Heroes and other recipients of your SOS call will not be able to find you.

Contact information

We may also seek permission for our app’s collection and syncing of contact information from your device through the permission system on your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.

Cookies are small text files that are stored on your browser or device by websites, apps and online media. We use cookies and other identification technologies on our websites, mobile applications, electronic communications and other online services (collectively, the “Services”) for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.

Cookies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first-party cookies.” So cookies served by X Ltd. while you are on heroes-nearby.net are first-party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third-party cookies.” So, we may allow Google to set a cookie on your browser while you visit heroes-nearby.net, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.

Other identification technologies

We call this a Cookie Statement, but the statement addresses cookies and other identification technologies we may use or permit on our Services. “Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Your choices

You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help” or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.

Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.

Your Rights

The law places strong obligations on entities in the protection of personal data. You have a number of rights, detailed below, with respect to Heroes Nearby’s handling of your personal data. To exercise these rights, please contact us at info@heroes-nearby.net

  • Explanation and copies of your data
    • You have the right to request an explanation of the information that Heroes Nearby has about you and how GIRITECH Ltd. uses that information.
    • You have the right to receive a copy of the information that Heroes Nearby has collected about you
  • Correction
    • If Heroes Nearby has information about you that you believe to be inaccurate, you have the right to request the correction of this information.
  • Deletion
    • Users may request deletion of their accounts at any time. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
  • Objections and complaints
    • Users have the right to object to our processing of personal data
    • You may also submit questions, comments or complaints to our Data Protection Officer.
  • Consent
    • Heroes Nearby may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent.
    • Heroes Nearby relies on consent in connection with data collection or use that is necessary to enhance the user experience, to enable optional services or features, or to communicate with you. The following types of data collection is done on the basis of your consent.
      • Location Information
      • Share live location
      • Notifications: Account and SOS call status
      • Address Book / Contacts
      • Use of phone camera, a microphone to record the event

 

Updates To This Policy

We may occasionally update this policy. If you use our services after an update, you consent to the updated policy. If we make significant changes, we will notify you of the changes through the Heroes Nearby app or through others means, such as email.

We encourage you to periodically review this policy for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Statement, please contact us at info@heroes-nearby.net.